Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels NZ, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to play responsibly and within your means.

Remember: the house always has a mathematical edge. Only gamble with money you can afford to lose, and never view gaming as an investment or income source.

Age Verification

Online gaming in New Zealand is restricted to individuals aged 18 years and over. If you are under the legal age, please do not attempt to access gaming services.

All players must verify their age and identity before opening an account. False information regarding age is a serious matter and may result in account closure and forfeiture of funds.

Warning Signs of Problem Gambling

If you recognise any of these warning signs in yourself or someone you know, it may be time to seek help:

• Chasing losses by gambling more to recover lost money
• Hiding gaming activity or the amount of money spent
• Spending more time and money on gaming than intended
• Neglecting family, work, or other important responsibilities
• Borrowing money to fund gaming activities
• Feeling anxious or irritable when unable to game
• Losing interest in hobbies and activities outside of gaming
• Lying to friends or family about gaming habits
• Failed attempts to reduce or stop gaming
• Using gaming to escape problems or emotional distress

Self-Help Tools & Player Protections

Most reputable gaming operators offer tools to help you maintain control:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
• Loss Limits: Cap the maximum amount you're willing to lose in a given period
• Reality Checks: Receive regular reminders about how long you've been gaming and how much you've spent
• Time-Out/Cool-Off Period: Take a break from gaming for a set period (hours to weeks)
• Self-Exclusion: Voluntarily ban yourself from accessing gaming sites for an extended period (typically 6 months to permanently)

Use these tools proactively to stay in control of your gaming habits.

Support & Help Resources

If you're struggling with problem gambling, confidential help and support are available:

New Zealand

• Problem Gambling Foundation (NZ) – Free confidential support and counselling
  www.problemgambling.org.nz
  Phone: 0800 664 262 (free, 24/7)
• Gambling Helpline (NZ)
  Phone: 0800 352 352 (free, confidential)

International Support (for reference)

• GamCare (UK) – www.gamcare.org.uk
• GamStop (UK) – www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (USA) – www.ncpgambling.org

If You Need Help, Reach Out

Problem gambling can affect anyone. There is no shame in seeking support. If you or someone close to you is struggling, please contact one of the organisations listed above.

In New Zealand, call the Problem Gambling Foundation on 0800 664 262 for free, confidential help 24 hours a day, 7 days a week.

Remember: recovery is possible, and help is available.